Today’s Battleground
Why Customer Experience Matters in 2024?
- Customer experience (CX) is THE marketing battlefront
- 72% of customers will tell 6 or more people about a positive experience.
- Customer-centric businesses are 60% more profitable than non-customer-centric businesses.
- 73% of consumers place customer experience above price when making a purchase decision.
- 88% of buyers say experience matters as much as a company’s products or services. (Salesforce)
- In 2019, 81% said they expect to compete mostly or completely on the basis of CX.
- Companies that make an emotional connection with their customers outperform their competitors’ sales growth by 85%.
- What’s your plan?
- Increasing customer retention rates by 5%, increases profits by 25% to 95%. (Bain & Company)
- 67% of consumers and 74% of business buyers say they’ll pay more for a great experience. (Salesforce)
- Loyal customers are seven times as likely to test an offering, five times as likely to buy again and four times as likely to refer. (Temkin)
- 84% of organizations working to improve CX report an increase in revenue. (Dimension Data)
- 95% of customers tell others about a bad experience and 87% share good experiences. (Zendesk)
The EnlightBulb Marketing Difference
We are an experienced and talented team of passionate consultants who live and breathe search engine marketing
We have developed search strategies for small and medium-sized businesses across many industries within Canada.
Voice of The Customer
We help you measure, analyze and take action on critical feedback to improve customer experience across your customers' journey.
SEO Consultancy
Great SEO is not a race; it's a marathon. We'll help you define, develop and implement realistic objectives and strategy.
Paid Search Advertising
PPC is the quickest and most controllable way to get your business in front of people who are looking for your products.
Content Marketing
We build thorough content strategies aligned with what your customers are looking for in search and talking about in social.
Local Search Strategy
46% of all searches on Google are local. We'll help you maximize your presence on search engine results pages on a local scale.
Custom Website Design
Our team of creatives, designers & developers specializes in affordable web design that answers the What, Why and How.
Our Clients
We enjoy adapting our strategies to offer every client the best solutions that are at the forefront of the industry.
What Clients Say About Us
EnlightBulb`s clients and their results are the best proof that our methodologies work. We work hard to increase sales and conversion rates for our clients. Here is a small selection of the clients that we represent on a daily basis.
Albert Layden
Clinic Manager“A creative and resourceful marketing company. Definitely, recommend them to any small and /or medium sized business to help give you that competitive edge in whatever area you need”
Bill Sanderson
Owner“Very happy with my first EnlightBulb experience! Shai took the time to sit and not only explain his process, but to find out what worked for my company's needs. Highly recommended!”