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Why Customer Experience Matters in 2020?

FYI

  • Customer experience (CX) is the new marketing battlefront
  • More than two-thirds of marketers responsible said their companies competed mostly on the basis of CX, according to a 2017 Gartner Customer Experience in Marketing Survey.
  • In 2019, 81% said they expect to compete mostly or completely on the basis of CX.
  • Gartner predicts that in 2019, more than 50% of organizations will redirect their investments to customer experience innovations.
  • 2020 saw an acceleration in CX investment, even with the COVID19 pandemic.
  • What’s your plan?

Numbers Speak

  • Increasing customer retention rates by 5%, increases profits by 25% to 95%. (Bain & Company)
  • 67% of consumers and 74% of business buyers say they’ll pay more for a great experience. (Salesforce)
  • Loyal customers are seven times as likely to test an offering, five times as likely to buy again and four times as likely to refer. (Temkin)
  • 84% of organizations working to improve CX report an increase in revenue. (Dimension Data)
  • 95% of customers tell others about a bad experience and 87% share good experiences. (Zendesk)
The EnlightBulb Marketing Difference
We are an experienced and talented team of passionate consultants who live and breathe search engine marketing
We have developed search strategies for small and medium-sized businesses across many industries within Canada.

How We Can Help You

We enjoy adapting our strategies to offer every client the best solutions that are at the forefront of the industry.

Onsite SEO

We analyse your website’s structure, internal architecture & other key elements that are weighted.

Penalty Recovery

Our team of SEO consultants have plenty of experience in link audits & reviewing backlink profiles.

Technical SEO Audit

We are well known within the industry for our technical capabilities due to our industry leading software.

Infographics Content

Our team of creatives, designers & developers work alongside our SEO & content teams to ideate.

Media Promotion

While the search engines are still in their infancy in understanding & using social signals algorithmically.

Reporting & Analysis

We love data and provide monthly reporting on visibility, analytics, conversions & revenue.

Voice of The Customer

We help you measure, analyze and take action on critical feedback to improve customer experience across your customers' journey.
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SEO Consultancy

Great SEO is not a race; it's a marathon. We'll help you define, develop and implement realistic objectives and strategy.
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Paid Search Advertising

PPC is the quickest and most controllable way to get your business in front of people who are looking for your products.
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Content Marketing

We build thorough content strategies aligned with what your customers are looking for in search and talking about in social.
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Local Search Strategy

46% of all searches on Google are local. We'll help you maximize your presence on search engine results pages on a local scale.
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Custom Website Design

Our team of creatives, designers & developers specializes in affordable web design that answers the What, Why and How.
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Why Your Website SEO Health Matters?
Simply put, detecting all technical SEO issues and fix them results in:
  • Make website health perfect – with the help of website crawler you can fix all technical errors, review website structure and TOP landing pages to make sure you have a website with ideal health.
  • Grow conversion rate and sales – Users love fast and easy to use websites with unique and useful content. Speed up your selling pages, improve link navigation and get more conversions and sales.
  • Grow organic traffic – if you’re investing in a new website it’s important to ensure it’s built to succeed in the search results too. Googlebot loves websites with no errors. Help Google understand your website’s content and get higher rankings and more traffic.
features

Ecommerce SEO

For businesses which sell products online and and improve their product listings in the search results.
seo

Penalty Recovery

Our team of SEO consultants have plenty of experience in link audits & reviewing backlink profiles.
ppc

Technical SEO Audit

We are well known within the industry for our technical capabilities due to our industry leading software.
smm

Infographics Content

Our team of creatives, designers & developers work alongside our SEO & content teams to ideate.
media

Media Promotion

While the search engines are still in their infancy in understanding & using social signals algorithmically.
seo

Onsite SEO

We analyse your website’s structure, internal architecture & other key elements that are weighted.
25+
Happy clients
23+
Seo Winners
15+
years of experience
25+
finished projects
Choose Your Best Plan

We enjoy adapting our strategies to offer every client the best solutions that are at the forefront of the industry.

What Clients Say About Us

EnlightBulb`s clients and their results are the best proof that our methodologies work. We work hard to increase sales and conversion rates for our clients. Here is a small selection of the clients that we represent on a daily basis.

EnlightMe News

SEO & search marketing news and chatter from Seofy. As well as these existing tools, we’re in the unique position.